Social Intelligence

Gendered Human–Robot Interactions in Services

Does the personality of consumers influence the assessment of the experience of interaction with social robots?

In recent years, in response to the effects of Covid-19, there has been an increase in the use of social robots in service organisations, as well as in the number of interactions between consumers and robots. However, it is not clear how consumers …

Discovering SOCIABLE: Using a Conceptual Model to Evaluate the Legibility and Effectiveness of Backchannel Cues in an Entertainment Scenario

Robots are expected to become part of everyday life. However, while there have been important breakthroughs during the recent decades in terms of technological advances, the ability of robots to interact with humans intuitively and effectively is …